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1. What is Club Apparel?
. Club Apparel is the most rewarding loyalty program in the region. It is an app based cardless loyalty program that offers you Rewards / Points on your purchase, that you may spend instantly on your next purchase across our 75+ brands and 1750 stores in the GCC.
2. How do I become a Club Apparel member?
. You can download the Club Apparel app and register with your mobile number. Following that, you will be required to verify your number through an OTP and then set your unique 4-digit pin.
3. What are the benefits of Club Apparel?
. Club Apparel members earn Rewards / points on every purchase which can be redeemed across all participating Club Apparel stores instantly on your next purchase across our 75+ brands and 1750 stores in the GCC.
4. How do I collect Club Apparel points / Rewards?
. Club Apparel points / Rewards can be collected by scanning your identification barcode on the app at the point of sale during a transaction.
5. What is the value of Club Apparel points, ie what is the value of one point?
. 1 point is equal to 1 AED.
6. Where can I redeem my Club Apparel Points?
. Club Apparel Points can be redeemed at any of the participating Club Apparel Stores in the GCC. The brands are country specific and hence change from country to country
7. Why am I unable to redeem my points after logging into the app?
. Once you have gained access to the app, you will be required to complete your profile to be able to use your points. Once you complete your profile, your points will be unlocked for redemption.
8. When can I redeem my points?
. Points can be redeemed instantly at your very next purchase and if your profile details have been completed, your points will be unlocked for redemption.
9. Can I collect and redeem my points during sales and promotions?
. Yes, Points can be earned and redeemed during sales and promotions.
10. How do I collect my points if I was unable to collect at the time of purchase?
. Points can be collected through the app by scanning the barcode printed on the bill using " Add Transaction" feature below Rewards section. The barcode expires in14 days from the date of purchase.
11. Do my points get transferred if I have changed my number?
. Yes, your points will be transferred to the number you have updated on the mobile app.
12. How are my points calculated?
. Points are calculated tier wise. Black Tier gets Club Apparel points worth AED 5 on every AED 100 spent. Gold Tier gets Club Apparel points worth AED 3 on every AED 100 spent. Silver Tier gets Club Apparel points worth AED 2 on every AED 100 spent.
13. How can I become a Gold or Black tier member?
. To become a Gold tier member, you need to spend a minimum of AED 10,000 in the last 365 days. Similarly, to become a Black tier member, you need to spend 25,000 or more in the past 365 days.
14. What are the benefits for a Gold tier member?
. A Gold tier member gets 100 points on their birthday, Private shopping sale of 15 % off across all brands 1 day in a year, early access to exclusive sale previews. Earn Club Apparel points worth AED 3 on every AED 100 spent.
15. What are the benefits for a Black tier member?
. Celebrate your birthday with 200 Club Apparel points, Private shopping sale of 15 % off across all brands 2 days in a year, early access to exclusive sale previews. Earn Club Apparel points worth AED 5 on every AED 100 spent.
16. Can I collect or redeem my points without the app?
. No, Club Apparel app is required.
17. Do you have an Arabic Version of this App?
. Yes, we have an Arabic Version of the App.
18. How do I enable the Arabic Version of the App?
. The Arabic version of the app is Auto Enabled when the default device language is selected as Arabic.
   

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